Log a Service Call

Customer Support

Log a Service Call

Report a fault with your device and our UK-based engineers will be in touch to arrange a visit or provide remote support.

Report a Fault

All fields are required. You will receive a reference number on submission.

Please enter your full name.

Your 5-digit asset number is printed on the sticker on your device.
Asset number must be exactly 5 digits.

Please describe the fault (minimum 10 characters).
🔒 Your details are only used to process your service request and will not be shared with third parties.

📞 Prefer to call?

Speak directly with our support team:

0800 083 1873

Free from UK landlines & mobiles

🕐 Support Hours

Monday – Friday 9:00am – 5:30pm
Saturday Closed
Sunday Closed

📍 Our Location

3 Ionic Business Park
Birmingham New Road
Dudley, DY1 4SR

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